Wakanow

Flight Reservations 15

• Are fares quoted on your portal inclusive of taxes?
• Can a minor travel unaccompanied?
• Can I transfer my ticket to another person if I can no longer travel?
• Can I travel if the name on my flight ticket is not exactly the name on my passport?
• Do I get a discount on my ticket if I book with you?

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Cancellation and Changing of Flight Ticket 7

• How do I make changes to my flight after I have completed a booking?
• Can I make changes to my name after ticket has been issued?
• Can I make changes to on my ticket after it has been issued? i.eDate/time/route
• How do I cancel my ticket?
• Missed my flights and want to reschedule, do I have to make any payment for changes?

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Hotel Reservation 10

• How do I complete a hotel reservation on the portal?
• How long will my hotel reservation remain active?
• I completed a reservation on your website but did not receive invoice.
• How do I confirm if payment for reservation made has been received?
• Can I make a dummy hotel reservation (for visa purposes)?

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Refunds 4

• How long does it take for refund to be processed?
• Do I get full refund if am unable to use ticket bought /hotel voucher purchased.
• Will my total ticket amount be refunded if I miss my flight?
• Will I be given a refund if I do not use part of my ticket purchased?

PSS 13

• What is Wakanow PSS all about?
• What are the installment plans available?
• Am I entitled to full refund when I no longer want to continue with the PSS?
• How do I know my next payment due date for the Pay Small Small? PSS
• Does the Pay Small Small payment option allow cancellation or change in travel date?

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Visa 6

• Which countries do you provide visa assistance to?
• Do you assist clients with company documents in the visa procurements process?
• How much do you charge for visa assistance?
• Is there any extra fee apart from the visa assistance?
• Am I guaranteed the issuance of visa once I patronize your service?

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