Knowledge base

Operations Team knowledge base (3)

Knowledge Base for customer(internal and external)

Important Updates and Notifications (4)

• MIDDLE EAST AIRLINES UPDATE
• RWAND AIR BLACK FRIDAY UPDATE
• QATAR AIRWAYS UPDATE ON PRIVATE FARE

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BASIC TRAVEL REQUIREMENTS (1)

• BASIC TRAVEL REQUIREMENTS

GHANA INFORMATION HUB (1)

• VISA

Nigeria (8)

FAQs: category

Flight Reservations (15)

• Are fares quoted on your portal inclusive of taxes?
• Can a minor travel unaccompanied?
• Can I transfer my ticket to another person if I can no longer travel?

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Cancellation and Changing of Flight Ticket (8)

• How do I make changes to my flight after I have completed a booking?
• Can I make changes to my name after ticket has been issued?
• Can I make changes to on my ticket after it has been issued? i.eDate/time/route

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HOTEL RESERVATION (10)

• How do I complete a hotel reservation on the portal?
• How long will my hotel reservation remain active?
• I completed a reservation on your website but did not receive invoice.

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Refunds (6)

• How long does it take for refund to be processed?
• Do I get full refund if am unable to use ticket bought /hotel voucher purchased.
• Will my total ticket amount be refunded if I miss my flight?

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PSS (13)

• What is Wakanow PSS all about?
• What are the installment plans available?
• Am I entitled to full refund when I no longer want to continue with the PSS?

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Visa (7)

• Which countries do you provide visa assistance to?
• Do you assist clients with company documents in the visa procurements process?
• How much do you charge for visa assistance?

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RIDES (12)

• Wakanow Rides
• What is Wakanow Ride?
• How do I book a ride?

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AIRPORT PROTOCOL & AIRPORT LOUNGE (2)

• AIRPORT PROTOCOL
• AIRPORT LOUNGE

Ghana (6)

Articles for Ghana

Flight Reservations (14)

• How do I search for available flights on your portal?
• Flight booking completed but invoice not received.
• How long will a flight booking remain active?

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Cancellation and Changing of Flight Ticket (7)

• How do I make changes to my flight after I have completed a booking?
• Can I make changes to my name after ticket has been issued?
• Can I make changes to on my ticket after it has been issued? i.eDate/time/route

View all 7

Hotel Reservation (10)

• How do I complete a hotel reservation on the portal?
• How long will my hotel reservation remain active?
• I completed a reservation on your website but did not receive invoice.

View all 10

Refunds (4)

• How long does it take for refund to be processed?
• Do I get full refund if am unable to use ticket bought /hotel voucher purchased.
• Will my total ticket amount be refunded if I miss my flight?

View all 4

PSS (13)

• What is Wakanow PSS all about?
• What are the installment plans available?
• Am I entitled to full refund when I no longer want to continue with the PSS?

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Visa (6)

• Which countries do you provide visa assistance to?
• Do you assist clients with company documents in the visa procurements process?
• How much do you charge for visa assistance?

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en Freshchat category (2)

category description

Wakanow FAQ (6)

• Hotel Reservation
• Visa
• Pay Small Small (PSS)

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[ en ] Sample Category (2)

• [ en ] 1. Important: Must Read
• [ en ] 2. How to setup FAQ categories?

Rwand Air (2)

Flight information

Flight Reservations (6)

• Are fares quoted on your portal inclusive of taxes?
• Do I get a discount on my ticket if I book with you?
• How do I confirm that my payment has been received?

View all 6

Refund (4)

• How long does it take for refund to be processed?
• Do I get full refund if am unable to use my ticket
• Will I get full refund if my ticket is cancelled by the airline?

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Dubai (1)

Reservation (9)

• How do I search for available flights on your portal?
• Flight booking completed but invoice not received.
• Can a minor travel unaccompanied?

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Kenya (2)

Flight Reservations (6)

• Are fares quoted on your portal inclusive of taxes?
• Do I get a discount on my ticket if I book with you?
• How do I confirm that my payment has been received?

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Refund (4)

• How long does it take for refund to be processed?
• Do I get full refund if am unable to use my ticket
• Will I get full refund if my ticket is cancelled by the airline?

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Togo (2)

Flight Reservations (3)

• Les tarifs affichés sur votre portail incluent-ils les taxes ?
• Combien de temps une réservation de vol reste-t-elle active ?
• Que se passe-t-il si le tarif change après ma réservation mais avant l'émission de mon billet ?

PSS (2)

• Comment connaître la date d'échéance de mon prochain paiement pour le programme Pay Small Small ? PSS
• Puis-je effectuer mon paiement après ma date de voyage ? PSS

Cameroon (2)

Flight Reservations (3)

• Les tarifs affichés sur votre portail incluent-ils les taxes ?
• Combien de temps une réservation de vol reste-t-elle active ?
• Que se passe-t-il si le tarif change après ma réservation mais avant l'émission de mon billet ?

PSS (2)

• Comment connaître la date d'échéance de mon prochain paiement pour le programme Pay Small Small ? PSS
• Puis-je effectuer mon paiement après ma date de voyage ? PSS

Benin Republic (2)

Flight Reservations (2)

• Combien de temps une réservation de vol reste-t-elle active ?
• Que se passe-t-il si le tarif change après ma réservation mais avant l'émission de mon billet ?

PSS (2)

• Comment connaître la date d'échéance de mon prochain paiement pour le programme Pay Small Small ? PSS
• Puis-je effectuer mon paiement après ma date de voyage ? PSS

Cote D'ivoire (2)

Flight Reservations (2)

• Les tarifs affichés sur votre portail incluent-ils les taxes ?
• Combien de temps une réservation de vol reste-t-elle active ?

PSS (2)

• Comment connaître la date d'échéance de mon prochain paiement pour le programme Pay Small Small ? PSS
• Puis-je effectuer mon paiement après ma date de voyage ? PSS

Rwanda (2)

Flight Reservation (6)

• Are fares quoted on your portal inclusive of taxes?
• Do I get a discount on my ticket if I book with you?
• How do I confirm that my payment has been received?

View all 6

Refund (4)

• How long does it take for refund to be processed?
• Do I get full refund if am unable to use my ticket?
• Will I get full refund if my ticket is cancelled by the airline?

View all 4

Tanzania (2)

Flight Reservations (6)

• Are fares quoted on your portal inclusive of taxes?
• Do I get a discount on my ticket if I book with you?
• How do I confirm that my payment has been received?

View all 6

Refunds (4)

• How long does it take for refund to be processed?
• Do I get full refund if am unable to use my ticket
• Will I get full refund if my ticket is cancelled by the airline?

View all 4

Uganda (2)

Flight Reservations (5)

• Do I get a discount on my ticket if I book with you?
• How do I confirm that my payment has been received?
• How do I search for available flights on the portal?

View all 5

Refunds (4)

• How long does it take for refund to be processed?
• Do I get full refund if am unable to use my ticket?
• Will I get full refund if my ticket is cancelled by the airline?

View all 4

United kingdom (2)

FLIGHT RESERVATION (9)

• How do I search for available flights on your portal?
• Flight booking completed but invoice not received.
• Can a minor travel unaccompanied?

View all 9

HOTEL (8)

• How do I complete a hotel reservation on the portal?
• How long will my hotel reservation remain active?
• I completed a reservation on your website but did not receive invoice.

View all 8

AI Knowledge Base (1)

Visa (3)

• TravelDoc Passenger view- TravelDoc website
• Visa Price List
• Visa Consultation Nigeria

B2B Ops (7)

Incentive (1)

• How do i redeem my incentive

Affiliate FAQ (9)

• What is Wakanow Affiliates Programme?
• what are the benefits of the Wakanow Affiliate Programme?
• Who qualifies to become a Wakanow Affiliate?

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Flight Reservations (7)

• How do I make a flight reservation?
• Can I hold a booking without making payment?
• How do I issue a ticket after creating a reservation?

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FAQ for the White Label (9)

• What is a White Label(Build your website Solution)?
• How do I get started with the Wakanow White Label Solution?
• What is the difference between the Basic and Premium packages?

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B2B OPERATION GENERAL FAQ (1)

• What fees apply when changing a flight ticket?

B2B Non-Flight (22)

• How do I complete a hotel reservation on the portal?
• How long will my hotel reservation remain active?
• I completed a reservation on your website, but did not receive an invoice.

View all 22

B2B After Sales (3)

• Can i modify a ticket after it has been issued?
• Can i get a refund after ticket has been issued?
• How long does it take for refund to be processed?