AIRPORT LOUNGE

Modified on Wed, 10 Dec at 2:22 PM

1. What is an airport lounge service?

An airport lounge is a comfortable waiting area where passengers enjoy premium services such as food and drinks, Wi-Fi, charging ports, and relaxation while waiting for their flight.

2. Which airports have lounge access available?

Lounge services are available in major airports including Lagos (MMIA), Abuja (NAIA), and International Airport.(All countries except Addis ababa) Availability may vary based on the lounge partner.

3. What is included in the lounge access?

Lounge access typically includes:

Complimentary food and drinks
Comfortable seating
High-speed Wi-Fi
Charging points
Quiet relaxation areas
In some lounges, showers and business centres

4. How long can I stay in the lounge?

Most lounge passes last for 3 to 4 hours, depending on the lounge. Extra time may attract an additional fee.

5. Do I need a boarding pass to use the lounge?

Answer: Yes. A valid boarding pass for the same day is required for entry.

6. Can I access the lounge even if I am not flying business class?

Answer: Yes! You can access the lounge with a paid lounge pass, even if you are flying economy.

7. How do I book lounge access?

Answer: You can book lounge access through the website, customer support, send a mail to Lounge@wakanow.com Just provide your name, flight details, and preferred airport.

8. Can I bring a guest?

Answer: Yes. Most lounges allow guests, but additional charges apply per extra person.

9. What happens if my flight is delayed?

Answer: Lounge usage is tied to your booking duration. Some lounges allow extended stay for delays, but others may charge extra. We will advise based on the lounge.

10. Are children allowed in the lounge?

Answer: Yes. Most lounges allow children, and some even have family areas. Child rates may apply.

11. Is lounge access refundable if I miss my flight?

Answer: Lounge passes are usually non-refundable.

12. Do I need to print my lounge voucher?

Answer: No. A digital voucher on your phone is enough. Just show it at the lounge entrance.