- How do I complete a hotel reservation on the portal? Enter your destination city or hotel name, check-in and check-out dates, number of rooms required, and number of guests. Click on the search button to obtain options.
- How long will my hotel reservation remain active? Depending on the hotel policy you may have to book and buy (i.e. Instant purchase) and if not booking will be valid for to 24hours.
- I completed a reservation on your website but did not receive an invoice? The invoice may not be received due to error in email address during reservation or booking may have gone to the spam section of the recipient email. Contact customer support via email or phone call for assistance.
- How do I confirm if payment for a reservation made has been received? All payments made should be done with booking confirmation number plus traveler's names. An agent will call you immediately payment is received to confirm bookings and facilitate ticket confirmation. Where payment is made without booking confirmation number or travelers name, it is necessary to call and confirm payment to facilitate hotel confirmation
- Can I make a dummy hotel reservation (for visa purposes)? Customers can make hotel reservation but the reservation will remain active for 24hours. Also note, this will only be a provisional booking and not confirmed as payment has not been received.
- What type of services does my hotel come with? Depending on the choice of room, customers may be entitled to a bed and breakfast or bed only option and other complementary services such as free Wi-Fi, airport shuttle amongst others as indicated by the hotel.
- What are the different types of Hotel rooms? Hotel rooms available are Single, Standard, Double or Twin Standard, Deluxe, Suite, Studio Apartment.
- How do I cancel my hotel reservation Cancelation of confirmed hotel reservation can be done via any of our channels a minimum of 48hours prior to check-in. Hotel cancellation policy determines whether a reservation permits a free cancellation, cancellation at a fee or nonrefundable in case of cancellation. This may vary from one hotel to the other and also based on the room type booked.
- How do I receive a refund of the hotel payment made? A refund of hotel payment would be made to bank details provided by the customer after all applicable charges have been made.
- Can I make payments online for changes to be made on a hotel voucher? Yes. You may contact us via any of our channels as regards changes and an online payment link sent to assist you to make payment
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