Hotel Reservation

How do I complete a hotel reservation on the portal?
Enter your destination city or hotel name, check in and check out dates, number of rooms required and number of guest. Click on search button to obtain opti...
Fri, 12 Jun, 2020 at 6:22 AM
How long will my hotel reservation remain active?
Depending on the hotel policy you may have to book and buy (i.e. Instant purchase) and if not booking will be valid for up to 24 hours. 
Fri, 12 Jun, 2020 at 6:23 AM
I completed a reservation on your website but did not receive invoice.
Invoice may not be received due to error in email address during reservation or booking may have gone to spam section of recipient email. Contact customer s...
Fri, 12 Jun, 2020 at 6:23 AM
How do I confirm if payment for reservation made has been received?
All payments made should be done with booking confirmation number plus travelers name. An agent will call you immediately payment is received to confirm boo...
Fri, 12 Jun, 2020 at 6:23 AM
Can I make a dummy hotel reservation (for visa purposes)?
Customer can make hotel reservation but reservation will remain active for 24hours. Also note, this will only be a provisional booking and not confirmed as ...
Fri, 12 Jun, 2020 at 6:24 AM
What type of services does my hotel comes with?
Depending on the choice of room, customer may be entitled to a bed and breakfast or  bed only option and other complimentary services such as free Wi-Fi, ai...
Fri, 12 Jun, 2020 at 6:24 AM
What are the different types of Hotel rooms?
Hotel rooms available are Single, Standard, Double or Twin standard, Deluxe, Suite, Studio Apartment.
Fri, 12 Jun, 2020 at 6:24 AM
How do I cancel my hotel reservation?
Cancelation of confirmed hotel reservation can be done via any of our channels a minimum of 48hours prior to check in. Hotel cancellation policy determines ...
Fri, 12 Jun, 2020 at 6:25 AM
How do I receive a refund of hotel payment made?
Refund of hotel payment would be made to bank details provided by customer after all applicable charges have been made. 
Fri, 12 Jun, 2020 at 6:25 AM
Can I make payments online for changes to be made on hotel voucher
Yes. You may contact us via any of our channels as regards changes and an online payment link sent to assist you make payment.
Fri, 12 Jun, 2020 at 6:25 AM