- How do I search for available flights on your portal?
- Enter your departing city, arrival city, departure and return dates, the number of persons, and preferred cabin. Click on the search to obtain flight options.
- Flight booking completed but the invoice not received.
- The invoice may not be received due to error in email address during reservation or booking may have gone to the spam section of the recipient email. Contact customer support via email or phone call for assistance.
- How long will a flight booking remain active?
- Flight bookings remain valid for 24hours if the travel date is one week or more from the date of booking and instant purchase if travel date is less than a week from the date of booking.
- Are fares quoted on your portal inclusive of taxes?
- Yes: All fare quoted are inclusive of taxes, hence customer does not need to make any additional payments
- What will happen if the fare on booking done changes before the ticket is issued?
- An automated notification will be sent via SMS/Email to advise on fare changes, the ticket will be issued when confirmation of payment has received a base on new fare.
- How many baggage allowances am I allowed to travel with?
- Baggage allowance is dependent on the type of preferred cabin as well as airline preference. This can vary from zero to 2pices of bags at 23kilos each in the economy and zero to 3pices of bags at a weight of 32kilos per bag in the business cabin.
- Can a minor travel unaccompanied?
- Some airlines permit travel by minors whilst others do not accept unaccompanied minors. Depending on the airline's policy, unaccompanied minors can be accepted from a particular age. The fare charged will be subject to airline policy. This is most cases involve payment of full adult fare plus unaccompanied fee and details of unaccompanied filled in the system and a copy accompanying the unaccompanied minor,
- Do infants have to pay for travel?
- Yes, infants are charged approximately 10% of adult fare.
- Do infants need a passport to travel?
- Yes, Infants need a passport to allow check-in formalities to be completed at the airport during international travel.
- Do I need an ID when traveling with Domestic flights?
- Yes, you will need to present any one of these national ID i.e. Voter ID Card, National ID Card, Drivers license, or Passport at the check-in before boarding. A copy on an electronic device (like a mobile phone) is not acceptable.
- How long should my passport remain valid for before I can travel with it?
For all international travel, the passport needs to have at least 6 (six) months' validity prior to its expiration on the date of passenger return.
- Can I travel if the name on my flight ticket is not exactly the name on my passport?
- No, name on passport should be captured the same as on the ticket, any error will prevent passengers from traveling.
- Can I transfer my ticket to another person if I can no longer travel?
- Tickets once purchased cannot be transferred to another person.
- How do I know the payment made for the ticket has been received?
All payments made should be done with booking confirmation number plus traveler's names. An agent will call you immediately payment is received to confirm bookings and facilitate ticket confirmation. Where payment is made without booking confirmation number or traveler's name, it is necessary to call and confirm payment to facilitate ticket confirmation.
- Do I get a discount on my ticket if I book with you?
- Yes, you get an automatic discount once you book with us and all fares on display are the most competitive fare available.